Robox has become a vital tool for many business users. If there is a hardware fault downtime can result in lost income or reduction in service levels. While we are very confident in the reliability of Robox we know how important it is to be able to deliver on deadlines without the worry of extra costs.
With this service any hardware faults will be resolved by next business day delivery of a fully tested exchange unit. If the fault is with a quick change part such as the head then this will be shipped for exchange instead. This is to get the unit up and running as quickly as possible so normal operation can resume. In addition to this the business will be able to access our expert service team via telephone in normal business hours or via priority ticketing in our service portal.
Use of this service requires a complete Robox which is less than 6 months old. If exchanged, this unit will become part of a pool of machines which is maintained and may be sent to other users of this service. Because the unit you are using may be sent to other users if exchanged you will be required to keep it in good condition.
Free shipping for service exchanges. In some cases it may be more efficient or sensible for you to ship items to us but we will refund or credit reasonable costs if this is requested of you.
Exchange units will be shipped by courier for next business day delivery. Exchange parts will be shipped with an appropriate next day service.
Saturday delivery is available at additional cost per delivery.
Cutoff for next day courier deliveries is 3pm, 4.30pm for smaller parcels.
This contract assumes businesses are within our regular logistics routes, if you business usually incurrs additional delivery costs or delays please contact us for more details as additional charges per delivery will be applicable if our costs are higher.
There is no limit to the number of exchange units or parts during the contract period but misuse of the product or service will result in limitations to the contract and recovery of any costs including but not limited to recovery of replacement units and additional measures to recover costs. While the cosmetic appearance of exchange units will vary any damage which significantly effects the appearance of a product will be charged to the customer. By using this service the customer agrees to maintain products in good condition and to protect them from harmful environments, substances and rough handling, the customer agrees to pay for damages caused while the unit is in their care. The original unit purchased by the customer may not be returned to them at any time once exchanged. At the end of this contract the customer will be entitled only to products equivalent to those which were included at the beginning of the contract or newer exchanged units or parts as determined by CEL employees.
This service may only be used directly by the business who purchases the service, it may not be resold, transferred, offered or provided to any other person or organisation. This service is offered in good faith, CEL may choose to reduce or stop this service without compensation if we suspect it is being abused or not used as we intend it. CEL may alter or stop this service at any time, where possible CEL will provide notice of this and refund or credit days remaining of a contract.
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